Last Updated: May 2026
At SPECTRA SPORTS, we ensure all our products are 100% authentic and go through rigorous quality checks before dispatch. To maintain operational efficiency and safety, our return, refund, and replacement guidelines are strictly defined below.
1. Cancellation Policy
* Timeframe: You may request to cancel your order within 12 hours of placing it, provided the order has not yet been processed, dispatched, or customized.
* Process: To cancel, please email us immediately at agl.ashish@gmail.com or call 8285006347 with your Order ID.
* Refund for Cancellation: If successfully cancelled before processing/dispatch, the full amount will be refunded to your original mode of payment within 5 to 7 business days.
2. Return Eligibility & Timeframes
* Timeframe: You have exactly 7 calendar days from the date of successful delivery to initiate a return or exchange request.
* Condition: To be eligible for a return, the item (e.g., footwear, apparel, un-opened equipment) must be completely unused, unwashed, and returned in its original packaging with all original tags and brand boxes intact.
* Non-Returnable Items: Customized goods are strictly non-returnable and non-refundable. This includes cricket bats that have undergone bat knocking services and badminton/tennis rackets that have been custom strung. Protective gear (like guards or swimwear ) cannot be returned if the original hygiene seal is broken.
3. Return Process and Reverse Pickup
* Once your return request is approved via email or phone, we will initiate a reverse pickup. The pickup will be executed within 2 to 4 business days.
* If your pin code is unserviceable for reverse pickup, you will be required to self-ship the product back to our registered facility: 37, Pocket 14, Sector 24, Rohini, Delhi, 110085.
4. Refund Processing Timeframes
* Inspection: Once the returned product is received back at our facility, our team will conduct a quality review within 3 to 5 business days.
* Credit Timeline: If the refund is approved post-inspection, the amount will be processed through the original payment method (Credit/Debit Card, UPI, or Net Banking) within 5 to 7 business days.
5. Replacement / Exchange Timeframes
If you opt for a replacement (e.g., due to transit damage) or size exchange instead of a refund:
* Dispatch Timeline: Once the original item is received at our facility and the exchange is approved, the new product will be dispatched within 1 to 2 business days.
* Delivery Timeline: The replacement product will be delivered to you within our standard shipping timeframe of 3 to 7 business days after dispatch, depending on your location.
6. Contact Support
For all cancellations, returns, exchanges, or defect-related claims:
* Legal Name: SPECTRA SPORTS
* Email: agl.ashish@gmail.com
* Mobile: 8285006347, 9999984877
* Address: 37, Pocket 14, Sector 24, Rohini, Delhi, 110085
